Shipping policy

We ship nationwide within New Zealand only. Once your payment is verified, your order will be processed and prepared for shipping.

Order Processing & Dispatch

We process and dispatch orders twice a week: Tuesdays and Thursdays.

  • Orders placed on or before 12 PM on a shipping day will be dispatched that same day.
  • Orders placed after 12 PM may still be dispatched on the same day depending on the order volume, but will generally be shipped on the next available shipping day.

Please allow up to 2 business days for your order to be prepared for shipment. During this time, we carefully package and ensure everything is ready for a smooth delivery.

Your order and tracking information will be emailed to you once your order has shipped. If you haven’t received tracking information within 5 business days of your purchase, please email us at info@numiavenuscollections.nz or message us on our Facebook page for a faster response.

Expected delivery is 1-3 business days, or 3-5 days for rural addresses. Please note that delivery times are estimates and may vary.

Shipping Costs
Shipping is calculated at checkout and is based on the delivery address. When free shipping is available, it will be applied automatically to eligible orders. For Rural Delivery (RD addresses), please select the ‘Rural Shipping’ option at checkout to ensure timely delivery.

📢 Important: Choose the Correct Shipping Option!
Please ensure you select the correct shipping option based on your address.

⚠️ Incorrect selection may delay your order - Selecting the wrong shipping option may delay your order, as we will need to contact you.

Exclusions
Please note that we currently do not deliver to:

The Hauraki Gulf Islands (e.g., Waiheke Island)
Stewart Island
Chatham Island
PO Boxes

If your address falls within these areas, we kindly ask that you provide an alternative New Zealand mainland address for delivery.

Shipping Details
All orders from Numia Venus are dispatched from New Plymouth using NZ Post. Orders placed during closed times and public holidays will be shipped the next business day.
Once your order has left our care, we are no longer responsible for any lost, stolen, or damaged items during transit. Once in possession of the shipping carrier, we cannot guarantee that your package will arrive at the time specified. If your parcel is sent back to us due to non-collection, you will be required to pay for reshipping. If you do not want to reship the parcel, no refund will be given.