Refund policy

We only accept returns for faulty products upon arrival or if an error was made on our part.

Contact lenses will be accepted for returns only if:

• The wrong colour was received
• The product is defective or damaged (e.g., ripped or torn)
• The product is expired

To submit a return, please provide a photo of the product, the order number, and the reason for the return. The contact lenses must be in their original, unopened packaging and not tampered with.

Please email info@numiavenuscollections.nz or message us on Facebook to initiate your return.

We only offer refunds for faulty products. We do not accept refunds for change-of-mind purchases or incorrect DIA/BC (please ensure you choose carefully).

Once your return is approved, you will be notified via email and given the option to either receive a replacement or a refund to the original payment method.

Please note: Refunds will not be issued if a parcel is returned to us because the customer chooses not to reship the parcel.